Clinical Services Manager

Definition

Definition : Under general supervision of the Health Services Division Director in the Department of Health and Human Services (HHS), manages the Clinical Services Section of Health Services. Provides clinical supervision to other service providers within Health Services who provide any level of clinical care in the performance of their job duties. Fulfills a key quality assurance function for the Division of Health Services. This job class is treated as FLSA Exempt.

Essential Functions : Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive list of tasks performed by all positions in this classification.

Examples of Tasks

Tasks :

1. Mentoring, Workflow & Supervision: Provides direct supervision for SRPMIC Community Health Nurses (CHNs), Community Health Representatives (CHRs) and tribal staff working in the Salt River Clinic.

• Prioritizes and coordinates staff workflow.
• Ensures staff development opportunities.
• Monitors staff performance of established competencies on a regular basis through the services each provides in the Salt River Clinic during home visits, group presentations and any other setting where the staff provides assigned services.
• Conducts staff evaluations for assigned direct supervision staff.
• Provides clinical supervision for other Health Services staff (ex. Diabetes staff, WIC staff, etc.) who provide any level of clinical services.

2. Quality Assurance : Works with the Medical Director/Physician to establish the clinical standards used by Health Services clinical staff and staff performing clinical functions in order to provide the highest quality clinical patient/client services. Works with the Health Services Division Director to establish Standard Operating Procedures (SOPs) that outline the depth and scope of services provided within Health Services and how these services are to be delivered in order to provide the highest quality patient/client services for the Community.

• Identifies and documents the necessary competencies the nursing and other clinical service providers must be able to perform in order to provide the highest quality care for patients/clients of all ages.
• Identifies the educational requirements, including basic and continuing education, that nursing and other clinical services providers must meet on an on-going basis to maintain the established care standards.
• Provides appropriate group and individual education and coaching for nursing and other clinical service providers to develop their skills and abilities in order for them to meet established care standards.
• Develops SOPs for all programs/services within the Health Services Division of HHS.
• Develops guidelines for issues that HHS staff encounters regularly (ex. "Guidelines for calling 911").
• Provides training necessary to ensure that SOPs are understood and followed.

• Provides clinical oversight and supervision to Community screening events.

3. Administration : Establishes and monitors a tracking system to ensure all required staff licensures and certifications are current and professional requirements are met.

• Develops written program policies, practices and procedures (PP&P) in coordination with clinical staff, direct supervisors and program staff.
• Establishes a continuing education documentation system in order to track Continuing Education Credits (CEUs) and Continuing Medical Education Credits (CMEs) required and completed by all Health Services staff.
• Enters and analyzes data and provides reports as required.

4. Service Coordination : Works closely with Salt River Clinic staff, HHS Administration and staff, Tribal Government departments, Tribal Government Administration, public and private health care professionals, dialysis center staff, Indian Health Service (IHS) staff and providers as well as social service agency staff to ensure the highest quality patient client care.

• Coordinates effectively with the supervisory staff, nursing and other service providers on an on-going basis. Provides status reports regarding staff activities, training/education planned, and progress meeting assigned performance competencies.

• Takes a lead role regarding hospital discharge follow-up for Community members/residents.
• Facilitates weekly case staffing meetings.
• Attends Dialysis Clinical Coordinating Committee meetings.
• Advises or provides medical case management for catastrophic cases.
• Assists with case management.

5 . Miscellaneous: Performs other job related duties as assigned by the Health Services Division Director or HHS Director.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, rules, customs and traditions of the Salt River Pima-Maricopa Indian Community.
• Knowledge of health systems.
• Knowledge of public health practices.
• Knowledge of disease processes.
• Knowledge of bio-medical risk standards.
• Knowledge of disease treatment modalities.
• Knowledge of medical standards, policies, practices and procedures.
• Knowledge of Community-based standards of nursing care practice.
• Knowledge of Continuous Quality Improvement (CQI) principles and requirements.
• Knowledge of medical and public health resources available to Community members.
• Knowledge of effective teaching principles.
• Knowledge of client needs assessment and how to work with and through nursing and other service providers to meet client needs utilizing care plans as appropriate.
• Knowledge of current case management and discharge planning.

• Skill assessing client needs and developing care plans.
• Skill with mentoring, supervision and leadership.
• Skill performing medical procedures and tests including First Aid and Basic Cardiac Life Support.
• Skill establishing and maintaining effective relationships with patients/clients, Community Members, colleagues, subordinates, supervisors, interdisciplinary staff, health care professionals and providers, Tribal Government officials and representatives of resource agencies.
• Skill compiling, writing and presenting reports.
• Skill using a variety of office equipment and a personal computer with proficiency in MS Office and MS Outlook.

• Ability to identify and address systemic problems.
• Ability to assess patient needs.
• Ability to collect, analyze and use data.
• Ability to multi-task and work with minimal supervision.
• Ability to work effectively with and develop a variety of clinically trained service providers.
• Ability to develop an effective and cohesive team.
• Ability to develop and implement program protocols.
• Ability to respect the strict confidentiality of patient information.
• Ability to deal with sensitive issues and maintain appropriate, professional and confidential relationships.
• Ability to teach effectively.
• Ability to remain objective and impartial.
• Ability to demonstrate leadership qualities.
• Ability to make patient home visits.
• Ability to lift and carry 15 lbs.

Minimum Qualifications

• Education and Experience: Graduation from an accredited Nursing Program with a Master's degree in a healthcare related field required, AND :
  • 2 years full-time work experience providing clinical care required.
  • 2 years full-time work experience supervising clinical personnel, including Nurses and other service providers, required.
  • 2 years' experience working in a community health setting required.
  • Knowledge of Arizona state and federal health insurance plans required.
  • Experience working with CQI required.
  • Current, unrestricted, Registered Nurse (RN) licensure in the State of Arizona required.
  • Experience providing clinical education strongly preferred.
  • Experience working with Native American communities or an IHS facility strongly preferred.
  • Experience working with diabetic clients strongly preferred.
  • Teaching experience preferred.

• Equivalency: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill

Special Requirements

• May be required to work outside normal work hours including nights, weekends and holidays.
  
• Employees in, and applicants applying for, jobs providing direct services to children are subject to the "Community Code of Ordinances", Chapter 11, "Minors", Article X. "Investigation of Persons Working With Children".
• Must possess and maintain a Valid Arizona Driver's License.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.